VIDEO: Quick Turnarounds Will Test Your Client Reporting Outsourcer

Time management concerns constitute a major challenge with outsourced client reporting, says Susan Agbenoto, director of investment performance, at Opus Investment Management, in this FTF News video interview.

“First and foremost, time is a big factor. I have found that there are times when we were dealing with deadlines — reporting deadlines. The turnaround needed to be a little bit faster than what we had actually received,” Agbenoto says via the video recording made during the Performance Measurement & Client Reporting conference, on Feb 29, 2024.

“I could go in before and make some changes on my own – it would take me 10 minutes. But because I am now communicating a request to an outsourced team, first, I have to make the request, and the request has to be received, acknowledged, researched, worked on, and then has to come back to me,” Agbenoto says.

In addition, before the firm can send out any packages, “we usually have a compliance team or a set of eyes from legal that look at the package before it goes out. So, we have to build in time for review … So, if it’s something that needs a quick turnaround, all of a sudden, you’re going to run into that snag,” she says.

The video chat also covers the many ways a firm can outsource client reporting, and how to work with an outsourcer that is not meeting expectations.